Refund Policy

Last updated: August 2026

Placeholder document. This page describes our general approach to refunds. Specific rules on refund eligibility, timelines, and payment methods vary by region and payment provider, and will be finalized here — for each market — before real-money play launches there.

1. Entry Fees and Deposits

Once a paid game has started, entry fees are generally non-refundable, except where required by law or where a technical issue on our end prevented you from playing.

2. Account Deposits

Unused deposit balances may be withdrawable subject to the payment and identity-verification terms shown in the app. Processing times depend on your payment method and region.

3. Technical Issues

If a verified technical issue on our platform prevents a game from completing fairly, affected entry fees will be refunded or credited to your account.

4. How to Request a Refund

Contact us with your account details and a description of the issue, and we'll review the request and respond within a reasonable time.

5. Contact

Questions about refunds? Reach us at support@tambola365.com.